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| Q: |
Why Art Brands Gifts? |
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| A: |
Art Brands Gifts
builds its’ reputation with excellent customer service and a
unique and extensive collection of art that is offered on a
variety of products. Art Brands Gifts realizes that attention
to our customers’ wants and needs is critical to your success. |
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| Q: |
Why do you discontinue
breeds and styles? |
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| A: |
We like to know what
our customers enjoy. We keep track of which items and breeds
are most popular. When a certain breed is low in sales, we
believe the majority of our customers no longer enjoy it and
are ready to try something new. |
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| Q: |
How can I order and how
can I pay? |
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| A: |
You may call toll
free: 877-755-4278. We accept Visa, Master card, American
Express, & Discover. Terms may be available upon approval. |
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| Q: |
Whom can I call if I
have a question about my order? |
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| A: |
Our sales and customer
service department is open Monday-Friday 9 am – 5:30 pm EST at
877-755-4278. Our specialists will be glad to assist you. |
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| Q: |
What methods of
shipping do you offer? |
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| A: |
Standard shipping is
via UPS ground. You may choose to pay additional charges for
UPS 2nd Day or Next Day Air. International shipping is
available upon request. |
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| Q: |
If I don't live in the
United States can I still order from you? |
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| A: |
Yes!! Please call
customer service at 877-755-4278 for more details. |
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| Q: |
Is there a minimum
amount required to order? |
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| A: |
Yes, there is a
minimum of $200 for an opening order and $100 for a re-order.
In addition, there are certain minimums on each product
category. Call 877-755-4278 for more details!! |
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| Q: |
When will my credit
card be charged? |
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| A: |
Credit card accounts
are billed at the time of shipment. |
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| Q: |
What is your return
policy? |
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| A: |
Written authorization
is required for any returns and must be reported within 5
business days after receipt of merchandise. Shortages and
damages also need to be reported within 5 business days after
receipt of merchandise. Refused or returned shipments are
subject to a 20% re-stocking fee as well as all incurred
freight charges. Contact your representative for additional
questions regarding your return. |
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